Terms & Conditions

Custom orders are required to pay 50% of the total fee up front as a non-refundable retainer. I am sorry if this sounds steep, but I have been burned too many times before and have to make sure I am not left holding the "designer bag". The remainder of the fee is due upon completion of the project, before it ships out.

If there should be problems with the project, I will -within reason- try to make you happy! We can work on things for sure. I rather hammer out as much of the details before hand then have to "fix" things afterwards. So if you have messenger, or google chat or FB chat, it would be a great way to talk about your custom projects

Please allow 2-3 weeks for custom orders to be filled after we talked out the details, 4-6 for large projects like Pullovers or blankets. I usually work fast =, but rather have time and not get stressed. My products are all heirloom quality and I will not sacrifice this quality for speed. If you absolutely need something sooner then that I am willing to work with you on a faster time table, but there will be a fee associated with it, since I will put all other projects on hold for yours. (20% of the overall price for expedited knitting)

I do custom spinning of your roving. It HAS to be in roving form, since I only have hand carders. I will hand card a small amount of your fibre if you wish, but not an entire fleece.

NO RETURNS ON CUSTOM ORDERS!

Responsibility for correct measurements falls on the customer! I can only go by the measurements you send to me. Please, please make sure they are correct! I am more then happy to help out as best I can and detail exactly what you need to measure. So don't worry :)

None of my prices include shipping, unless explicitly specified.
I will ship the most appropriate way possible. Expedited shipping is available for any item in my shop, but the charges will be higher. Please keep that in mind!

I do accept returns on ready made items within the first week of you receiving the item. It has to be in the same condition I sent it to you! NO stains, NO tears, NO damage due to anything you did to it. I will refund the purchase price less shipping. You will bear the cost of shipping it back.